RETURNS & REFUNDS POLICY

30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

To request a return, please contact us at:

contact.waverlyandjames@gmail.com

Please contact us before sending any item back. Returns sent without contacting us first may not be processed correctly.

Returned items must be:

• Unused, other than what is reasonably necessary to inspect or try on the item
• In their original condition
• Returned with their original packaging where reasonably possible

This policy does not affect your statutory rights under UK consumer law.

Change-of-Mind, Fit and Size Returns

If you wish to return an item because you have changed your mind, the item does not fit as expected, you selected the wrong size, or you otherwise no longer wish to keep it, you may request a return within the applicable return period.

For these returns, the customer is responsible for the direct cost of returning the item.

We do not provide prepaid return labels for change-of-mind, fit or size returns.

Please contact us before returning your item so that we can provide the appropriate return instructions and return address.

Faulty, Damaged, Wrong or Not-As-Described Items

If you believe your item:

• Arrived damaged or defective
• Is faulty
• Is materially different from its description
• Or is not the product that you ordered

please contact us as soon as possible at:

contact.waverlyandjames@gmail.com

Please include your order number and, where reasonably requested, photographs or other information showing the issue so that we can review your claim.

We will assess the information provided and respond with the appropriate resolution.

Where goods do not conform to the contract, your statutory rights under the UK Consumer Rights Act 2015 apply. Where required by applicable consumer law, Waverly & James will bear the reasonable costs associated with returning qualifying faulty, damaged, wrong or not-as-described goods.

A customer’s statement that an item is faulty or not as described does not by itself determine the outcome of a claim. Each claim will be reviewed based on the product ordered, the product information provided at the time of purchase and the evidence available.

Nothing in this policy limits or excludes any statutory rights that cannot legally be limited or excluded.

Refunds

Once a return has been received, we will inspect it and notify you of the outcome.

Where a refund is due, it will be issued to the original payment method within the timeframe required by applicable consumer law.

Where required by applicable consumer law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery method, any additional amount above the standard delivery cost may not be refundable.

The time it takes for an issued refund to appear in your account may depend on your bank or payment provider.

Return Shipping

For change-of-mind, fit, size or preference-based returns, customers are responsible for the direct return shipping cost.

We recommend using a tracked shipping service and retaining proof of postage until your return has been resolved.

For qualifying faulty, damaged, wrong or not-as-described goods, return costs will be handled in accordance with applicable UK consumer law.

Please do not return an item to the business contact address unless we specifically instruct you to do so. The appropriate return address will be provided after you contact our customer service team.

Partial Refunds Without Return

In certain circumstances, we may offer a partial refund and allow you to keep the item as an alternative to returning it.

Any such offer is optional. You are free to decline it and exercise any return or statutory rights available to you.

The amount offered, if any, will depend on the circumstances of the individual case.

Exchanges

Where appropriate, exchanges or replacements may be available, including for products shipped in error or qualifying faulty products.

Please contact us before requesting an exchange.

Contact

For all return and refund enquiries:

Email: contact.waverlyandjames@gmail.com

Business Address:
64 Rue de l’Égalité
92130 Issy-les-Moulineaux
France

Please note that this business contact address is not necessarily the address to which returned products should be sent. Always contact us before returning an item so that we can provide the correct return instructions.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to restrict, exclude or replace any rights you have under applicable consumer law, including the UK Consumer Rights Act 2015 and applicable distance-selling rules.